SHIPPING POLICY

Shipping Policy

Delivery Services

We deliver orders worldwide using the following services:

• DHL Express expedited service
• Standard postal service
• Other services upon customer request

Delivery Cost

Delivery cost depends on item weight, selected delivery service, and destination country.

Processing & Delivery Time

Orders are normally shipped within 1–2 working days after payment is received.

Estimated delivery times:

• Standard postal service: 2–3 weeks within Europe
• DHL Express: 2–5 days depending on the destination country

Incorrect or incomplete delivery details (address, name, email, phone number) may cause delivery delays and additional charges.

Tracking Your Order

Once your order has been shipped, we send you an email with the tracking number. Customers may monitor shipments directly through the carrier’s website.

Taxes and Duties

All product prices are exclusive of taxes and duties. Import duties, customs fees, and local taxes may be charged by your destination country and are the customer’s responsibility.

Receiving & Inspection of Shipments

1. Inspection at Delivery

Upon receiving the parcel, the customer must inspect the external packaging before accepting the shipment from the courier. If the parcel shows signs of damage (dents, crushed areas, tears, water damage, opened areas, missing tape, etc.), the customer must refuse delivery and ask the courier to record the issue.

Accepting a visibly damaged parcel means the shipment is considered delivered in acceptable condition.

2. Reporting Damage

If the customer accepts the parcel and later reports internal damage, the following photographic evidence must be provided within 48 hours of delivery:

• Clear photos of the unopened package showing external damage
• Clear photos of the shipping labels
• Photos of internal packaging and the damaged item(s)

Claims submitted without photos of the unopened damaged box cannot be accepted, as neither we nor the carrier can verify responsibility for damage.

3. Carrier Claims

Damage claims can only be filed if:

• The parcel was refused at delivery due to visible external damage, or
• The customer provided all required photos of the unopened damaged package within 48 hours.

If these conditions are not met, the shipment is considered properly delivered, and no refund, replacement, or chargeback may be issued.

4. Chargebacks

By placing an order, the customer agrees to follow all delivery and inspection rules set out in this policy. Initiating a chargeback without complying with these rules or without providing the required evidence constitutes a violation of our terms.

We reserve the right to provide all relevant documentation (shipping records, communication logs, photos, tracking data, and this policy) to the payment processor in order to dispute unsupported or fraudulent claims.

Refund & Returns Policy

1. Non-Returnable Items

The following items cannot be returned or refunded:

• Items damaged due to incorrect installation or misuse
• Items opened, modified, or tampered with
• Items returned without prior approval
• Items damaged in transit when the customer accepted a visibly damaged package
• Items returned without the complete evidence required under this policy

2. Returns for Technical Issues

If the item is defective due to a manufacturing issue, the customer must contact us within 7 days of delivery.

We may request diagnostic information, test results, or photographs before authorizing a return.

If a defect is confirmed, we may provide repair, replacement, or partial refund at our discretion. Shipping costs for returns are normally paid by the customer unless otherwise agreed in writing.

3. Incorrect or Missing Items

If the wrong item was shipped or parts are missing, the customer must notify us within 48 hours of delivery.

We may request photos or video evidence before authorizing any correction or return.

4. Refund Process

Refunds (when applicable) are issued to the original payment method after the returned item is received and inspected. Processing time depends on the customer’s payment provider.

No refund will be issued for items damaged due to:

• Customer mishandling
• Incorrect or unsafe installation
• Failure to follow our return procedures
• Accepting a visibly damaged parcel without a proper damage report

Terms & Conditions

1. Acceptance of Terms

By placing an order on our website, the customer confirms that they have read, understood, and agreed to this Shipping Policy, Refund & Returns Policy, and these Terms & Conditions in full.

2. Customer Responsibility

The customer is solely responsible for:

• Providing accurate shipping and contact information
• Inspecting the parcel upon delivery and refusing visibly damaged shipments
• Providing required photographic evidence for any damage claims
• Understanding and paying any customs duties, import taxes, and local charges
• Ensuring that the product is installed by qualified personnel

3. Product Use

Our controllers and electronic products must be installed and used in accordance with the specifications and safety requirements. We are not responsible for any damage or loss resulting from:

• Incorrect installation
• Misuse or operation outside specified limits
• Unauthorized repair or modification
• Environmental conditions beyond the product specification

4. Limitation of Liability

Our liability is strictly limited to the purchase price of the item. We are not liable for:

• Indirect or consequential damages
• Loss of profit or revenue
• Business interruption
• Any costs related to incorrect installation or misuse

5. Fraud Prevention & Chargebacks

We actively cooperate with carriers, payment processors, and fraud prevention systems. If a customer files a chargeback in violation of these terms, we reserve the right to:

• Submit full documentation to dispute the chargeback
• Suspend or terminate future sales to that customer
• Report the incident to relevant fraud monitoring services where applicable

Initiating a chargeback does not cancel these terms and does not remove the customer’s obligations under this policy.

6. Governing Law

All transactions are governed by the laws of Slovenia. Any disputes arising from orders or use of our products shall be resolved in the competent courts of Slovenia, unless otherwise required by applicable mandatory law.